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A critical security flaw in Tangem’s mobile app led to private keys being stored in email logs, potentially compromising users’ funds. Despite a swift resolution on December 30, many users remain dissatisfied with the company’s muted response.
The Tangem Wallet Email Glitch has left the crypto community grappling with questions about security and trust. The breach stemmed from a bug in Tangem’s app log processing, which caused private keys to be logged unknowingly during wallet creation. These logs became accessible during interactions with Tangem’s support team, raising severe privacy concerns.
Tangem wallet acknowledged the issue, stating: When creating a wallet with a seed phrase, the private key was mistakenly logged in the application’s logs. These logs could later be accessed during interactions with our support team. While the company quickly resolved the bug, the implications have shaken user confidence.
The Tangem wallet email glitch came to light when Reddit user u/areklanga exposed the vulnerability on December 29. They alleged that private keys were retrievable from user email histories, Tangem’s email system, and its ticket tracking software. The user claimed: Which makes all Tangem users compromised. Adding to the controversy, the original post detailing the breach was reportedly deleted, fueling speculation about the company’s transparency.
Tangem addressed the issue on December 30 by rolling out a bug fix but opted for a silent approach, avoiding detailed updates on official channels like Twitter or Telegram. Instead, the company quietly updated its mobile app, ensuring future logs would not store private keys. Tangem also confirmed that all previously logged data had been permanently deleted. Despite these measures, critics argue that the company downplayed the severity of the breach.
Tangem claimed the incident affected only a small number of users—those who generated a seed phrase and contacted support through the app. They stated: It could have affected a very limited group of users. However, as of December 31, the company had not issued a wide-reaching announcement to alert users.
This muted response drew sharp criticism from the crypto community. One Reddit user remarked: This isn’t just a bug. It’s a gross oversight that could have devastating consequences for users’ funds. Many community members noted that such incidents undermine trust in centralized crypto security solutions and called for greater accountability from Tangem.
Experts have also weighed in on the breach. John Ferris, a prominent cybersecurity expert, commented: A breach like this highlights the importance of decentralized solutions where users maintain full control of their private keys. Companies must do more to ensure user security is prioritized. The incident serves as a stark reminder of the risks associated with centralized wallet providers, emphasizing the need for robust security protocols.
For affected users, immediate action is crucial. Tangem users are advised to update their app to the latest version to avoid any residual risks. Additionally, users should check their email histories for potential logs of private keys and delete them promptly. To enhance security, migrating funds to a hardware wallet, where users retain full control over their seed phrases, is highly recommended.
This breach underscores the importance of vigilance and accountability in the rapidly evolving crypto space. As users demand better security and transparency, wallet providers must rise to the challenge to rebuild trust and safeguard digital assets.
The Tangem Wallet Email Glitch underscores the need for enhanced accountability and robust security protocols in the crypto space. While Tangem’s quick bug fix prevented further damage, its muted response has left a sour taste in the mouths of users.
Moving forward, crypto enthusiasts must remain vigilant and prioritize decentralized solutions to safeguard their digital assets. Get more from The Bit Gazette
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